Sales

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The Essentials of Sales Kit - Includes a Free ABC of Sales eBook Download this kit to learn everything you need to know about Sales...	5 Ways to Increase CRM Adoption Within Your Sales Staff Sales managers usually have no problem grasping the value of CRM--it presents sales..	Contact Center Comparison Chart Discover the best contact center solution for your business!..
How to Utilize a CRM Within Your Organization In today's competitive environment, companies no longer view Customer Relationship Management..	Interactive Chat Everywhere: Website, Email and Social Media for E-Commerce and Online Customer Service Learn how to use interactive live..	Executive Guide: 8 CRM Essentials. The Must-Have Elements of Proven CRM Success It's no secret that business success depends on winning and..
What to Look for in a Call Center: A Free Guide on Making the Right Choice These days it seems nearly every business, whether large or..	Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..	Forrester Research Reports Customers are Driving E-Signature Adoption Read Forrester's Research about how the connection between e-signature..
Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..	Top 10 Online Brand Protection Strategies for 2012 Now is the time to get proactive on developing a solid online brand protection strategy..	Onshore vs. Offshore: Choosing the Best Call Center Service for Your Business Much has been made over the value of Call Center Outsourcing,..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..	What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..	Increase Sales Reps Effectiveness: CSO Insights Research on a Sales Rep's Digital Admin Discover effective advances in CRM 2.0 technology to..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...	A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..	A Simple Framework for Successful Loyalty Program Design A framework to help marketers design programs for low- to high- frequency..
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..	Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..	Papa Gino's Boosts Sales and Customer Loyalty Papa Gino's, Inc. is using business analytics to maximize the profitability of their marketing..
Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..	E-Mail Essentials Is a weekly eNewsletter (Tuesdays) that offers keen perspective on what counts and what works in email metrics and..	Beyond Chat: How To Boost Online Sales with Rich Media Customer Engagement This paper examines how online retailers can use a new hosted..
Quick Sales Tips - Practical Advice, in bite sized pieces! This eBook is a collection of little ideas to help you realize your sales..	Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..	10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
How Financial Institutions are Driving Online Conversions & Building Customer Loyalty with Live Chat With the advent of Internet banking,..	99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..	SalesInsider Helps your salespeople refine their skills and increase their sales. It provides your sales reps with tools and techniques they..
Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..	ICS Cleaning Specialist Is specifically for the professional floor care and service industry...	A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..	Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..	CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..	Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..	NimBUS für Monitoring von End-to-End-Antwortzeiten Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Damit..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..	Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..	Achieve Superior Performance and Availability with Business Transaction Management Learn what Business Transaction Management (BTM) is, and..
Speed Your Sales Cycle with Virtual Technology Download this free white paper, Accelerating the Sales Cycle: Using Virtual Tools to Connect..	10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..	Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
Forrester Research Report: The Right CRM Metrics For Your Organization Explore the four steps to defining a value-based CRM plan and reveals..	Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..	Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..	The High-Tech Knowledge Experience: How and Why to Make Knowledge Management Easier Learn the 3 knowledge experience "moments of truth" to..	Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..
Free Office Productivity Success Kit Now that Salesforce and Google have joined forces, you can stop juggling bloated desktop software..	Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..	Supplier Networks v.2.0 - A Look At Commerce In the Cloud Access Your Complimentary Copy Today. This $399 Value Offer Expires 05/10/2012...
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..	High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..	Sales and Marketing Performance Trends for Small & Medium Business Discover the hottest trends in Small Business Sales and..
Hosted CRM Buyer's Guide: Choose the Right Solution for Your Business Learn what a Hosted CRM system can do for you and understand what..	Customer Feedback Management: Leveraging the Voice of the Customer to Amplify Business Results Access Your Complimentary Copy Today. This..	Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..	Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..	Five Predictive Imperatives for Maximizing Customer Value Most CRM systems rely on historical analytics that provide a “rear-view..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..	Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..	Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
PowerPoint 2010: Audio and Video in Depth- Free Video Training Tutorial In PowerPoint 2010: Audio and Video in Depth, Alicia Katz Pollock..	Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..	A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution Cost Savings Opportunity for SAP Customers...
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..	Six Essentials to Increase Cross-Selling and Up-Selling Revenues Learn about the six essential strategies a contact center must adopt to..	42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..	The Customer Front Door: Why Next-Generation Self-Service is Mission-Critical to Your Brand Learn how a company's interactive voice response..	Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
i-Merchant Focused on the discipline of selling products and merchandise online: drawing prospects to the site, making the sale and..	Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...	Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...	The Emergence of Proactive Communications in Customer Service Learn how proactive communication technologies, such as outbound Interactive..	Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..	The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...	Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
2010 Strategic Sales Compensation Survey This survey report conducted by Deloitte provides Sales Operation professionals with insight into..	Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..	Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Aberdeen Group Research Proves Best-in-Class Sales Teams use Electronic Signatures Learn how top sales teams use technology to close deals..	CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..	Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Customer Service Strategies: Creating a Great Customer Experience Learn about the impact a superior customer experience can have on your..	Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..	Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..	Accelerating the Sales Cycle: Using Virtual Tools to Connect with Prospects and Stay Connected with Customers Learn how to close business..	SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..	B2B Sales Lead Success Checklist Turn B2B leads into sales! Is your company doing all the right things to make this happen?..	IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4..
SmartBrief on Sales Designed specifically for sales executives, SmartBrief on Sales is a FREE, daily eNewsletter...	Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..	The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..	How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..	Gartner: Magic Quadrant for SFA 2008 This year's Gartner Magic Quadrant Report positions Salesforce in the Leader's Quadrant...
How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..	NimBUS Netzwerk-Monitoring Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Rauben Ihnen Netzwerkausfälle und..	MCM Weekly Provides multichannel merchants with catalog, e-commerce & retail channels the critical industry news and intelligence they need..
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...	Business Solutions Helping VARs increase profits by integrating complementary technology...	Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..
Case Study: Live Chat Helps Internet Pharmacy Provide Personal Assistance Online Discover how specialty internet pharmacy provides personal..	Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..	Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..	Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..	Best Practices for Delivering Superior Customer Experience This white paper explores the benefits of implementing a CCM platform, identifies..
Institutional Identity Theft Learn how the identity theft of your customers leads to the erosion of your company's profits and good name...	Computer Science Corporation Customer Video Testimonial How is CSC supporting sales reps with anytime, any device access to key data and..	Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
Best-in-Class Strategies to Overcome the Disconnected Customer Experience Access Your Complimentary Copy Today. This $399 Value Offer..	Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..	Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..	The ABC of Sales: Lessons from a Superstar Billion Dollar Sales Expert Shares Secrets on How to Become a Sales Superstar...	No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
Case Study: Live Chat Increases Airline Customer Service Efficiency Learn how the airline company immediately experienced the effect of the..	Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..	Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..	Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..	CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
Genesys Global Consumer Survey—2007 Examine the eye-opening responses of 4,200 international consumers as they offer their candid..	Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...	Creating Great Customer Conversations This white paper gives you essential Gartner research, including Gartner's Magic Quadrant for..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..	Magic Quadrant for CRM Multichannel Campaign Management Explore key players in the multichannel campaign management market...	ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
Optimizing Sales Performance Management through Data Integration and Analytics This study conducted by Aberdeen Group is for Sales Operation..	Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..	Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..	New Balance and MarkMonitor Take the Fight Against Fakes to the Internet Learn how New Balance evolved their anti-counterfeiting strategy to..	Seven Reasons You Need Predictive Analytics Today Learning from the past is one thing, but real competitive advantage happens you get it..
Critical Risk Factors in an E-Commerce Environment Learn to identify areas of risk that are commonly associated with an Ecommerce..	Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..	Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..	Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..	Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..	CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..	15-Minute Guide to Elevating the Customer Experience Through Statements This guide focuses on the importance of customer statements, in..
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..